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I would love to see more objective ratings of service departments, as my experience has seen that the experience is more dependent on the individual dealer than the logo on the sign. I wonder if the expectations of the customers of all the brands is the same...
My thoughts exactly. I mean you still don't want to be at the bottom. However, one could say brands with a younger demographic are more likely to drive cars harder, more recklessly, drive more miles, thus need more service and increase the likelyhood of more instances where service needs weren't met....than say a brand like Buick with an older demographic of "Sunday Drivers" who put on 3000 miles in a year thus need less service and therefore have less instances where service needs weren't met.
