Campaign MPP02 - Paint Overspray Removal

Discussion in '2006' started by JustROLLIN, Aug 5, 2008.

  1. JustROLLIN

    JustROLLIN Guest

    TSB: 09-017/06

    2006 MULTI MODEL - MAZDA PAINT PROGRAM (MPP02) - PAINT OVERSPRAY ON EXTERIOR SURFACES

    APPLICABLE MODEL(S)/VINS
    2006 MX-5
    2006 Mazda3
    2006 Mazda5
    2006 RX-8
    2006 MPV
    2006 Mazdaspeed6

    DESCRIPTION

    Some vehicles may have been exposed to exterior overspray while in storage at Port Jersey. The paint overspray was caused by a local commercial painting project.

    Most of the subject vehicles were/will be delivered to dealers in the Northeast Region.

    NOTE: ^ UNDER THE MAZDA PAINT PROGRAM (MPP02), ALL CURRENT DEALER INVENTORY AND RETAILED VEHICLES MUST BE INSPECTED AND REPAIRED ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS SERVICE BULLETIN.

    ^ BEFORE PERFORMING ANY REPAIR, VALIDATE THAT THE VEHICLE IS APPLICABLE TO THIS PROGRAM BY PERFORMING AN "eMDCS WARRANTY VEHICLE INQUIRY" AND VERIFYING THE VEHICLE DISPLAYS CAMPAIGN "MPP02" AND ITS CAMPAIGN STATUS DISPLAYS "OPEN". SEE "VEHICLE INSPECTION PROCEDURE" BELOW.


    DEALER INVENTORY:

    Inspect and repair if necessary, all applicable vehicles currently in dealer inventory according to the procedures contained in this service bulletin.

    RETAIL VEHICLES:

    When an applicable retail vehicle is brought into the dealer for any type of repair or scheduled maintenance, perform an eMDCS Warranty Vehicle Inspection and check the status of MPP02. If status of MPP02 is "OPEN" inspect and repair if necessary, the vehicle according to the procedures contained in this service bulletin.

    VEHICLE INSPECTION PROCEDURE

    1. Verify the vehicle is one of the applicable models listed below:

    ^ 2006 MX-5

    ^ 2006 Mazda3

    ^ 2006 Mazda5

    ^ 2006 RX-8

    ^ 2006 MPV

    ^ 2006 Mazdaspeed6

    ^ If the vehicle is one of the above listed models, proceed to Step 2.

    ^ If the vehicle is not one of the above listed models, return the vehicle to the customer or inventory.

    2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect the vehicle for a Campaign Label MPP02 attached to the vehicle's hood. Refer to eMDCS System - Warranty Vehicle Inquiry Results table.

    NOTE: Verify the campaign number as the vehicle may have multiple labels.

    eMDCS System - Warranty Vehicle Inquiry Results

    INSPECTION PROCEDURE

    This overspray condition has unique characteristics and should not be incorrectly identified as rail dust or acid rain. It is imperative that the correct type of paint contamination first be identified before attempting this repair procedure.

    1. Place the vehicle in your detail / car wash area. This area must be well-lit away from direct sunlight.

    2. Rinse the exterior of the vehicle with water until all of the "loose" debris has been removed.

    3. Wash and dry the vehicle.

    4. Visually inspect the exterior of the vehicle (mainly the horizontal surfaces).

    NOTE: The overspray are specks that appear in a continuous pattern and are approximately 1 mm in diameter.

    ^ If the contamination is identified as overspray, proceed to "REPAIR PROCEDURE".

    NOTE: Rail dust appears as an orange speck, uneven in shape. Additionally, if you gently rub the affected surface with your hand, it will feel very rough.

    ^ If the contamination is other than overspray, (i.e. iron particles, industrial fall-out, or acid rain), repair as necessary using current policy and procedures. Proceed to "IRON PARTICLES / INDUSTRIAL FALLOUT / ACID RAIN DAMAGE".

    PART(S) INFORMATION

    To order 3M product, call (877) 666-2277 or go to www.3M.com/automotive

    NOTE: The part number listed is not a Mazda part number. Parts must be ordered from 3M.

    WARRANTY INFORMATION

    NOTE: ^ This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair. Refer to the Warranty Wizard for warranty term information.

    ^ Additional diagnostic time cannot be claimed for this repair.


    IRON PARTICLES/INDUSTRIAL FALL-OUT/ACID RAIN DAMAGE

    Paint may be damaged by hot iron particles (dust) that are generated by manufacturing facilities, rail shipment, etc. and mechanically bond to a vehicle's painted surfaces. These particles combined with moisture and temperature create an acid which causes the iron to corrode and damage (enter) the paint surface. Paint may also be damaged by industrial fallout and acid rain. These conditions generate corrosive compounds that fall on the vehicle's painted surfaces. When combined with moisture and temperature, chemical compounds are created that damage (etch) the paint surface. To remove these contaminates, a Decontamination Kit is available which will repair these concerns. This kit includes the following items which will repair up to ten (10) vehicles:

    NOTE: ^ This repair information supersedes the applicable information located in the PAINT DAMAGE REPAIR GUIDE (9999-95-044N-97)

    ^ No polishing, compounding, color sanding, or repainting should be done before this procedure is performed. This procedure uses products that are acidic, alkaline, and neutral and must be properly mixed and used in their specific order.

    ^ Any changes to this procedure will cause an incomplete or unsatisfactory repair. The use of other products or procedures may cause damage to aluminum or painted surfaces.

    ^ The products used to remove surface contamination from paint are designed for vehicles which have experienced exposure for less than 120 days. Vehicles that exceed 120 days of exposure may require the procedure be repeated to resolve the concern. Once the procedure is completed, it may be necessary to perform polishing or refinishing procedures after vehicle inspection.

    1. Verify customer concern by using a 30X lighted magnifier and the following descriptions to identifying the type of paint contamination.


    IRON PARTICLES:

    ^ Light colored vehicles: Small orange stains the size of mechanical pencil lead. The surface is rough to the touch.

    ^ Dark colored vehicles: Small white or silver appearing dots with a rainbow ring around the dot. The surface is rough to the touch.


    INDUSTRIAL FALL-OUT:

    ^ Water spots with ferrous metal are present and the surface is rough to the touch.


    ACID RAIN / ETCHING:

    ^ Surface will exhibit irregular discolored spotting.

    ^ Dark colored vehicle may exhibit cloudy or graying spots where the acid has begun to etch the paint.

    ^ Extreme cases of etching will be visable and may be felt.

    2. Decontaminate and neutralize the paint surface by using the Decontamination Kit with the following steps.

    NOTE: Perform the procedure only on vehicle when the paint surface temperature is cool. Follow the step-by-step procedure listed below, to perform this service operation.

    A. Rinse off dust, dirt, and debris with cold water. Flush liberally.

    B. Prepare Acid Neutralizer by mixing 8 parts of water to 1 part Acid Neutralizer (Product A) in a bucket.

    C. Use a clean wash mitt and apply mixture of Acid Neutralizer (Product A) to the entire vehicle starting at the top of the vehicle working toward the side. Keep the vehicle wet with solution, lightly agitating for 5 to 7 minutes. For vehicle with severe conditions, work the product for up to 8 minutes. Do not allow product to dry on vehicle.

    NOTE: Use a separate mitt for each product. Do not intermix mitts.

    D. Rinse the vehicle thoroughly with cold water to remove Acid Neutralizer (Product A).

    E. Dry only the horizontal surfaces of the vehicle at this time. Do not dry glass.

    F. Apply alkaline Neutralizer (Product B). Do not mix with water. Pour the contents into a dispenser squirt bottle. Squirt alkaline Neutralizer (Product B) directly onto a clean wash applicator or clean sponge. Do not spray alkaline Neutralizer (Product B) on the painted surface. Using the applicator or sponge, apply the product to the vehicle, keeping the areas wet and lightly agitated for 5 to 7 minutes. For vehicle with severe conditions, work the product for up to 8 minutes. Do not allow product to dry on vehicle.

    G. Rinse the vehicle thoroughly with cold water to remove alkaline neutralizer (Product B).

    H. Prepare Detail Wash (Product C) by mixing 29.5 mL (1 ounce) of Detail Wash to 3.7 L (1 gallon) of water.

    J. Shampoo the vehicle with Detail Wash (Product C) using a clean wash mitt. Rinse the vehicle with cold water and dry the vehicle completely.

    NOTE: Detail Wash (Product C) is a heavy duty neutral shampoo concentrate (pH 7) and may be used for hand car washing or in automatic car wash systems.

    3. Visually inspect paint surface for evidence of removal of iron particles and water spots.

    ^ If iron particles and waters spots are still evident, go back to STEP 2-B and repeat the procedure.

    ^ If iron particles and water spots are not evident, proceed to STEP 4.


    4. Polish the paint surface if necessary.

    CAUTION: When attempting to affect a repair by buffing, polishing, or color sanding, do not remove an excess of 0.3 mil of paint film or refinishing will be required. Use of an electronic mill gauge is highly recommended to insure control of paint film removal.

    NOTE: ^ Do not intermix buffing products. Use only one (1) manufacturer's products.

    ^ Always follow the manufacturer's product usage sequence. Use the appropriate recommended pad at recommended buffing speeds as specified by the product manufacturer.

    ^ Use a dual action sander with a Velcro backing plate and a foam pad to fine polish. Remove any swirls created by a rotary buffer or pad.


    5. Use an alcohol and water mixture (1 to 1 ratio) to clean the buffed areas and to verify removal of scratches and swirls before application of final polish.

    6. Verify repair.

    TSB: 09-017/06

    2006 MULTI MODEL - MAZDA PAINT PROGRAM (MPP02) - PAINT OVERSPRAY ON EXTERIOR SURFACES

    APPLICABLE MODEL(S)/VINS
    2006 MX-5
    2006 Mazda3
    2006 Mazda5
    2006 RX-8
    2006 MPV
    2006 Mazdaspeed6

    DESCRIPTION

    Some vehicles may have been exposed to exterior overspray while in storage at Port Jersey. The paint overspray was caused by a local commercial painting project.

    Most of the subject vehicles were/will be delivered to dealers in the Northeast Region.

    NOTE: ^ UNDER THE MAZDA PAINT PROGRAM (MPP02), ALL CURRENT DEALER INVENTORY AND RETAILED VEHICLES MUST BE INSPECTED AND REPAIRED ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS SERVICE BULLETIN.

    ^ BEFORE PERFORMING ANY REPAIR, VALIDATE THAT THE VEHICLE IS APPLICABLE TO THIS PROGRAM BY PERFORMING AN "eMDCS WARRANTY VEHICLE INQUIRY" AND VERIFYING THE VEHICLE DISPLAYS CAMPAIGN "MPP02" AND ITS CAMPAIGN STATUS DISPLAYS "OPEN". SEE "VEHICLE INSPECTION PROCEDURE" BELOW.


    DEALER INVENTORY:

    Inspect and repair if necessary, all applicable vehicles currently in dealer inventory according to the procedures contained in this service bulletin.

    RETAIL VEHICLES:

    When an applicable retail vehicle is brought into the dealer for any type of repair or scheduled maintenance, perform an eMDCS Warranty Vehicle Inspection and check the status of MPP02. If status of MPP02 is "OPEN" inspect and repair if necessary, the vehicle according to the procedures contained in this service bulletin.

    VEHICLE INSPECTION PROCEDURE

    1. Verify the vehicle is one of the applicable models listed below:

    ^ 2006 MX-5

    ^ 2006 Mazda3

    ^ 2006 Mazda5

    ^ 2006 RX-8

    ^ 2006 MPV

    ^ 2006 Mazdaspeed6

    ^ If the vehicle is one of the above listed models, proceed to Step 2.

    ^ If the vehicle is not one of the above listed models, return the vehicle to the customer or inventory.









    2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect the vehicle for a Campaign Label MPP02 attached to the vehicle's hood. Refer to eMDCS System - Warranty Vehicle Inquiry Results table.

    NOTE: Verify the campaign number as the vehicle may have multiple labels.








    eMDCS System - Warranty Vehicle Inquiry Results

    INSPECTION PROCEDURE

    This overspray condition has unique characteristics and should not be incorrectly identified as rail dust or acid rain. It is imperative that the correct type of paint contamination first be identified before attempting this repair procedure.

    1. Place the vehicle in your detail / car wash area. This area must be well-lit away from direct sunlight.

    2. Rinse the exterior of the vehicle with water until all of the "loose" debris has been removed.

    3. Wash and dry the vehicle.

    4. Visually inspect the exterior of the vehicle (mainly the horizontal surfaces).

    NOTE: The overspray are specks that appear in a continuous pattern and are approximately 1 mm in diameter.

    ^ If the contamination is identified as overspray, proceed to "REPAIR PROCEDURE".

    NOTE: Rail dust appears as an orange speck, uneven in shape. Additionally, if you gently rub the affected surface with your hand, it will feel very rough.

    ^ If the contamination is other than overspray, (i.e. iron particles, industrial fall-out, or acid rain), repair as necessary using current policy and procedures. Proceed to "IRON PARTICLES / INDUSTRIAL FALLOUT / ACID RAIN DAMAGE".









    PART(S) INFORMATION

    To order 3M product, call (877) 666-2277 or go to www.3M.com/automotive

    NOTE: The part number listed is not a Mazda part number. Parts must be ordered from 3M.







    WARRANTY INFORMATION

    NOTE: ^ This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair. Refer to the Warranty Wizard for warranty term information.

    ^ Additional diagnostic time cannot be claimed for this repair.


    IRON PARTICLES/INDUSTRIAL FALL-OUT/ACID RAIN DAMAGE







    Paint may be damaged by hot iron particles (dust) that are generated by manufacturing facilities, rail shipment, etc. and mechanically bond to a vehicle's painted surfaces. These particles combined with moisture and temperature create an acid which causes the iron to corrode and damage (enter) the paint surface. Paint may also be damaged by industrial fallout and acid rain. These conditions generate corrosive compounds that fall on the vehicle's painted surfaces. When combined with moisture and temperature, chemical compounds are created that damage (etch) the paint surface. To remove these contaminates, a Decontamination Kit is available which will repair these concerns. This kit includes the following items which will repair up to ten (10) vehicles:

    NOTE: ^ This repair information supersedes the applicable information located in the PAINT DAMAGE REPAIR GUIDE (9999-95-044N-97)

    ^ No polishing, compounding, color sanding, or repainting should be done before this procedure is performed. This procedure uses products that are acidic, alkaline, and neutral and must be properly mixed and used in their specific order.

    ^ Any changes to this procedure will cause an incomplete or unsatisfactory repair. The use of other products or procedures may cause damage to aluminum or painted surfaces.

    ^ The products used to remove surface contamination from paint are designed for vehicles which have experienced exposure for less than 120 days. Vehicles that exceed 120 days of exposure may require the procedure be repeated to resolve the concern. Once the procedure is completed, it may be necessary to perform polishing or refinishing procedures after vehicle inspection.

    1. Verify customer concern by using a 30X lighted magnifier and the following descriptions to identifying the type of paint contamination.


    IRON PARTICLES:

    ^ Light colored vehicles: Small orange stains the size of mechanical pencil lead. The surface is rough to the touch.

    ^ Dark colored vehicles: Small white or silver appearing dots with a rainbow ring around the dot. The surface is rough to the touch.


    INDUSTRIAL FALL-OUT:

    ^ Water spots with ferrous metal are present and the surface is rough to the touch.


    ACID RAIN / ETCHING:

    ^ Surface will exhibit irregular discolored spotting.

    ^ Dark colored vehicle may exhibit cloudy or graying spots where the acid has begun to etch the paint.

    ^ Extreme cases of etching will be visable and may be felt.

    2. Decontaminate and neutralize the paint surface by using the Decontamination Kit with the following steps.

    NOTE: Perform the procedure only on vehicle when the paint surface temperature is cool. Follow the step-by-step procedure listed below, to perform this service operation.

    A. Rinse off dust, dirt, and debris with cold water. Flush liberally.

    B. Prepare Acid Neutralizer by mixing 8 parts of water to 1 part Acid Neutralizer (Product A) in a bucket.

    C. Use a clean wash mitt and apply mixture of Acid Neutralizer (Product A) to the entire vehicle starting at the top of the vehicle working toward the side. Keep the vehicle wet with solution, lightly agitating for 5 to 7 minutes. For vehicle with severe conditions, work the product for up to 8 minutes. Do not allow product to dry on vehicle.

    NOTE: Use a separate mitt for each product. Do not intermix mitts.

    D. Rinse the vehicle thoroughly with cold water to remove Acid Neutralizer (Product A).

    E. Dry only the horizontal surfaces of the vehicle at this time. Do not dry glass.

    F. Apply alkaline Neutralizer (Product B). Do not mix with water. Pour the contents into a dispenser squirt bottle. Squirt alkaline Neutralizer (Product B) directly onto a clean wash applicator or clean sponge. Do not spray alkaline Neutralizer (Product B) on the painted surface. Using the applicator or sponge, apply the product to the vehicle, keeping the areas wet and lightly agitated for 5 to 7 minutes. For vehicle with severe conditions, work the product for up to 8 minutes. Do not allow product to dry on vehicle.

    G. Rinse the vehicle thoroughly with cold water to remove alkaline neutralizer (Product B).

    H. Prepare Detail Wash (Product C) by mixing 29.5 mL (1 ounce) of Detail Wash to 3.7 L (1 gallon) of water.

    J. Shampoo the vehicle with Detail Wash (Product C) using a clean wash mitt. Rinse the vehicle with cold water and dry the vehicle completely.

    NOTE: Detail Wash (Product C) is a heavy duty neutral shampoo concentrate (pH 7) and may be used for hand car washing or in automatic car wash systems.

    3. Visually inspect paint surface for evidence of removal of iron particles and water spots.

    ^ If iron particles and waters spots are still evident, go back to STEP 2-B and repeat the procedure.

    ^ If iron particles and water spots are not evident, proceed to STEP 4.


    4. Polish the paint surface if necessary.

    CAUTION: When attempting to affect a repair by buffing, polishing, or color sanding, do not remove an excess of 0.3 mil of paint film or refinishing will be required. Use of an electronic mill gauge is highly recommended to insure control of paint film removal.

    NOTE: ^ Do not intermix buffing products. Use only one (1) manufacturer's products.

    ^ Always follow the manufacturer's product usage sequence. Use the appropriate recommended pad at recommended buffing speeds as specified by the product manufacturer.

    ^ Use a dual action sander with a Velcro backing plate and a foam pad to fine polish. Remove any swirls created by a rotary buffer or pad.


    5. Use an alcohol and water mixture (1 to 1 ratio) to clean the buffed areas and to verify removal of scratches and swirls before application of final polish.

    6. Verify repair.








    PART(S) INFORMATION

    To order Decontamination Kit and replacement materials shown, call Automotive International (800) 543-7156 8:30 AM - 5:00 PM (EST).

    NOTE: ^ Dealer should initially order the Decontamination Kit. After using the Decontamination Kit, additional materials may be ordered.

    ^ The part numbers listed are not Mazda part numbers. Parts must be ordered from Automotive International.


    WARRANTY INFORMATION

    Any paint damage caused by iron particles, industrial fallout, or acid rain may not covered by warranty. If you have questions, contact your DCSM.
     

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